Generally, there will be two reasons for the device to be locked upon inserting a new SIM card:
Network Lock
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If you originally received your device from one network provider, the network provider may have locked the device to their network.
Samsung does not lock any of its devices to any particular network. You will need to contact the original service provider or retailer to request an unlock code.
Some service providers may allow you to unlock the device for a small charge or for free, whereas others may not allow the device to be unlocked at all.
Region Lock
Some Samsung smartphones work only with SIM cards issued from mobile networks from a certain region. This region should normally be found on your device's packaging when you purchase it.
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So for example, if you buy a smartphone in one country, it may not work if you try use it in a different country with a SIM card from that country.
If this happens, you will need to speak to Samsung customer support regarding unlocking the phone. Customer support contact details are here or scroll down to see the full range of contact options below.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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Contact UsIf your SIM card is blocked, this is a different issue to it not working properly. If your SIM card is not working properly, check out our relevant post here. If your SIM card is blocked, often you have entered the wrong PIN code too many times. It usually takes three to five wrong entries for your SIM to lock itself. This can be frustrating, but this protects you from someone trying to access your phone and your personal information. It will also stop potential hackers making calls if your cell phone is lost or stolen.
You may see “PIN blocked” or “Enter PUK code” on your cell phone display. The PUK code stands for PIN Unblocking Key. In the U.S., the PUK code is rarely provided when you get your subscription. If you do not have your PUK code, contact the Customer Care service of your cell phone company, give them your phone number and once they are sure it is really you, they will give you the PUK code, which you need to enter into your phone; you will then be asked to set a new PIN code. Once you have your PUK then keep it in a safe place away from your mobile as it is the key to unblocking your SIM.
Note that if you enter a wrong PUK 10 times in a row, the SIM will be permanently blocked, and you’ll need to purchase a new SIM card.
Got any further questions or comments? Let us know below or by tweeting to us at @JustAskGemalto. Cara reset printer canon mp287.
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